Nurix AI, an enterprise AI company building autonomous AI software and agents for complex business workflows, announced the acquisition of Verloop.io, one of India’s leading enterprise conversational AI companies, expanding its conversational AI capabilities across voice and chat for businesses in India and the Middle East.
The acquisition builds on NuPlay, Nurix’s flagship voice AI platform for customer engagement, and adds Verloop.io’s chat automation expertise and regional customer base. Verloop.io currently powers more than 20 million+ customer interactions every month, with particular relevance for sectors aligned with Nurix’s focus, including financial services and retail. With this acquisition, Nurix AI and Verloop.io are uniquely positioned to help enterprises production-grade AI agents across voice, chat and emerging AI-native channels, delivering measurable business outcomes at scale.
Nurix, founded by serial entrepreneur Mukesh Bansal, builds AI agents that help enterprises automate complex workflows and drive measurable business outcomes. Backed by General Catalyst, Accel and Prosus, the company has focused on helping enterprises move beyond AI pilots to production-grade deployments that improve efficiency, reliability and operational performance.
“AI is becoming a core operating layer for enterprises, but its value will be measured by real business outcomes, not pilots,” said Mr. Mukesh Bansal, founder and CEO of Nurix AI. “Acquiring Verloop.io strengthens our ability to help enterprises move from experimentation to measurable ROI. Their expertise in chat automation, combined with Nurix’s work in voice AI, gives us a stronger platform to automate workflows across key customer touchpoints.”
Founded by Mr. Gaurav Singh, Verloop.io built its business around helping enterprises automate customer conversations across digital channels across banking, fintech, retail and telecommunications. As part of Nurix AI, Verloop.io’s team and operations will support the company’s expansion across chat-led customer engagement use cases, particularly in markets where messaging-first interactions are central to how businesses serve customers. As part of the transaction, Gaurav Singh will join Nurix AI as part of the company’s leadership team, helping shape product strategy, enterprise go-to-market and the next generation of AI agents.
“Over the last decade we’ve learned that enterprises don’t struggle to understand the possibilities of AI, but they struggle to deploy it reliably at scale. Together with Nurix AI, we have exactly the kind of agentic platform we believe the market needs, and together we can dramatically accelerate how quickly enterprises adopt autonomous AI across the customer lifecycle,” said Gaurav.
The acquisition expands Nurix’s ability to support enterprises that need AI agents across both synchronous voice interactions and asynchronous chat-led journeys.
Following the transaction, Verloop.io will become part of Nurix AI. The companies are not disclosing further product integration plans at this time.
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