Firstsource Solutions Limited, a global intelligence partner and an RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter and year ended March 31, 2026, according to IndAS.
Financial highlights for Quarter ended March 31, 2026
- Revenues at ₹ 25,835 million (US$ 283 million), up 19.5% YoY
- EBIT at ₹ 3,143 million or 12.2% of revenues, up 29.8% YoY
- PAT at ₹ 2,052 million, or 7.9% of revenue
- Diluted EPS of ₹ 2.91
- FCF/PAT at 101%
Financial highlights for year ended March 31, 2026
- Revenues at ₹ 95,564 million (US$ 1,082 million), up 19.7% YoY
- EBIT at ₹ 11,221 million or 11.7% of revenues, up 27.4% YoY
- PAT at ₹ 7,543* million, or 7.9%* of revenue; Reported PAT at ₹ 6,744 million
- Diluted EPS of ₹ 9.56
- FCF/PAT at 160%
* Adjusted for exceptional items, which include one-time Labour Codes impact
Dr. Sanjiv Goenka, Chairman – RPSG Group and Firstsource Solutions commented, “FY26 has been a defining year for Firstsource — marked by strong financial performance, deeper strategic relevance with clients, and the growing momentum of a business built for the agentic era. Enterprises today are moving away from fragmented advisory, implementation, and operating models toward a single accountable partner — one that can design, build, and operate intelligent business systems end-to-end — and our deliberate pivot to a full-stack model positions Firstsource to lead that shift. At the center of this is Kairos, our operating system for AI-native operations, which combines 25 years of domain expertise with agentic AI to operationalize intelligence at scale. This is the foundation of our Intelligence That Operates promise — domain-led, outcome-focused, governed by design, and built to compound over time. This model is resonating in the market — reflected in the quality of clients we are winning and the strategic relevance of the work we are doing. As we enter FY27, our conviction is clear: outcomes will define value, domain intelligence will compound advantage, and trust in AI must be architected by design. That is the future Firstsource is building toward.”
Key Business Highlights:
- Signed four large deals in Q4FY26, bringing the full-year FY26 total to 17 large deal wins.
- Notable deal wins in Q4 included:
- A US based global leader in financial technology solutions in the US chose us to redesign and transform their customer experience.
- A leading regional water utility service provider in Australia selected us to help them across their value chain.
- A leading US-based digital financial services company chose us to manage their third-party collections.
- A leading UK-based MVNO selected us as the global operations outsourcing partner to manage account servicing, billing, and customer support across multiple markets.
- A premium UK retail brand chose us to run their customer experience.
- One of the leading mortgage lenders and servicers in the US expanded their support engagement with us.
- A leading global media and publishing company entrusted us with subscriber acquisition and account servicing.
- Q4 saw the addition of 11 new logos, including 6 strategic accounts. Over FY26, we added 47 new logos and 24 strategic logos, doubling our strategic account addition compared with FY25.
- Closing headcount at the end of Q4FY26 stood at 36,205. Attrition rate was at 29.7%#.
- In Q4FY26, Firstsource made notable progress across verticals. Banking and Financial Services added 6 new logos, driven by a much wider capabilities portfolio and leverage from consulting-led engagements. Healthcare added 1 new logo while progressing well on large deal ramp-ups. Communications, Media & Technology supported by demand for CX and AI-led solutions from digital-native brands. Our Diversified Industry portfolio continued to see steady underlying demand supported by a healthy pipeline and added 4 new logos.
- Recognitions:
- Recognized as a Leader in Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026
- Recognized as a Leader in the Overall Market Segment of NelsonHall’s Healthcare Payer Agility & Innovation NEAT Evaluation 2026
- Recognized as a Frontier Firm in Microsoft’s Frontier Firms of India & Southeast Asia
- Awarded Top 1% of S&P Global CSA Score for ESG Included in S&P Global Sustainability Yearbook for Third Consecutive Year
- ‘A’ rating in CDP Supplier Engagement Assessment; ‘B’ rating in CDP Climate and Water Security Disclosures for FY25
- Awarded a Bronze Medal in the 2026 EcoVadis assessment, achieving an overall score of 70/100 and ranking in the 81st percentile globally.
- Recognized with the ATD BEST Award from the Association for Talent Development (ATD), a global benchmark for organizations that build strong learning cultures aligned with business outcomes
#For employees in employment for more than 180 days
FY27 outlook:
For FY27, we expect our revenue to grow in the range of 10% to 13% in constant currency terms. We see our FY27 EBIT margin in 12.25% to 12.75% band.
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